Information We Collect

Running a financial analysis service means we need certain information to do our job properly. Here's what we gather and why it matters.

Personal Information

When you sign up or use our services, we collect:

• Your name, email address, and phone number for account creation and communication
• Billing address and payment details when you purchase our services
• Financial information you choose to share for analysis purposes
• Identity verification documents when required by Australian financial regulations
• Communication preferences and feedback you provide

Technical Information

Like most websites, we automatically collect some technical data:

• IP address and general location information
• Browser type, device information, and operating system
• Pages you visit and how you interact with our site
• Timestamps of your visits and session duration
• Referral sources that brought you to our site

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing you with quality financial analysis.

Data Storage and Security

Your financial information is sensitive, and we treat it that way. Our security measures reflect the trust you place in us.

Where Your Data Lives

We store data on secure servers located in Australia. This keeps everything under Australian privacy law and gives you the protections that come with it. Some backup systems may exist in other jurisdictions with equivalent privacy standards, but your primary data stays local.

Security Measures

• Industry-standard encryption for data transmission and storage
• Regular security audits and penetration testing
• Strict access controls limiting who can view your information
• Multi-factor authentication for team access to sensitive systems
• Continuous monitoring for suspicious activity
• Regular backups stored securely and tested for reliability

Your Rights Under Australian Law

The Privacy Act gives you specific rights regarding your personal information. Here's what you can do and how to do it.

How to Exercise Your Rights

Send your request to info@xyntheraos.com with your account details. We'll respond within 30 days. For complex requests, we might need extra time and we'll let you know if that's the case.

Most requests are free, but we may charge a reasonable fee for excessive or repetitive requests that require significant resources to fulfill.

Sharing Your Information

We don't sell your data to third parties. Period. But running a business means working with certain partners who help us deliver our services.

Service Providers

We share information with carefully selected companies that help us operate:

• Payment processors for handling transactions securely
• Cloud hosting providers for data storage and computing power
• Email service providers for sending communications
• Analytics tools that help us understand site usage

These partners are contractually obligated to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

We'll disclose information if required by Australian law, court order, or government regulation. This might include responding to subpoenas or cooperating with fraud investigations.

Business Transfers

If xyntheraos is acquired or merges with another company, your information may transfer to the new entity. You'd be notified in advance and given options if privacy practices change significantly.

Data Retention

We keep your information for different periods depending on why we collected it and what Australian law requires.

Active Account Data

While your account is active, we maintain all necessary information to provide ongoing services. You can delete specific data points through your account settings at any time.

After Account Closure

When you close your account, we delete most personal information within 90 days. However, we're legally required to retain certain financial records for seven years under Australian taxation law.

Anonymized Data

We may keep anonymized, aggregated data indefinitely for research and service improvement. This data can't be traced back to you individually.

Cookies and Tracking

Our website uses cookies and similar technologies. Here's the straightforward explanation of what they do.

Essential Cookies

These keep the site working properly and remember your login status. They're necessary for basic functionality and can't be disabled without breaking the service.

Analytics Cookies

We use these to understand how people use our site so we can make it better. They tell us things like which pages are most visited and where people tend to get stuck.

Managing Cookies

Your browser lets you control cookie settings. Blocking certain types might affect site functionality, but you have that choice. We respect browser "Do Not Track" signals where technically feasible.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If we discover we've inadvertently gathered data from someone underage, we'll delete it immediately.

If you're a parent and believe your child has provided us with information, please contact us right away so we can remove it.

International Data Transfers

We primarily operate within Australia, but the internet is global. Some of our service providers may process data outside Australia.

When data leaves Australia, we ensure the receiving country has adequate privacy protections or we put contractual safeguards in place. The European Union adequacy decision recognizes Australia's privacy framework as providing comparable protection.

Changes to This Policy

We review and update this policy periodically to reflect changes in our practices or legal requirements. The date at the top shows when it was last revised.

For minor changes, we'll update the policy and notify you through the website. For significant changes that materially affect your privacy, we'll email you directly and may require you to accept the new terms before continuing to use the service.

We recommend checking this page occasionally if you want to stay informed about how we protect your information.